Shipping policy
Shipping Policy
Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM (local time) will be processed the following business day.
- If we experience a high volume of orders, processing times may be slightly extended, and we will notify you via email.
Shipping Rates & Delivery Times
We offer various shipping options to meet your needs. Estimated delivery times depend on your location and the selected shipping method at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $50, otherwise calculated at checkout |
| Expedited Shipping | 2-4 business days | Calculated at checkout |
| Express Shipping | 1-2 business days | Calculated at checkout |
| International Shipping | 7-15 business days | Varies by country |
🚀 Free shipping on all domestic orders over $50!
📦 Tracking Information: Once your order ships, you will receive an email with a tracking number to monitor the status of your shipment.
International Shipping
- We ship to select international destinations. Shipping fees and delivery times vary based on the destination country.
- Customs, Duties & Taxes: Import duties, taxes, and fees may apply depending on the regulations of your country. These charges are the responsibility of the customer and will not be covered by us.
Order Tracking & Delivery Issues
- If you haven’t received your tracking number within 3 business days, please check your spam folder or contact us.
- If your order is delayed beyond the estimated delivery timeframe, contact your shipping carrier first, as they will have the most accurate information.
- If you suspect your package is lost or stolen, email our support team at [your email] so we can assist you.
Address Errors & Undeliverable Packages
- Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If an order is returned due to an invalid or undeliverable address, the customer may be required to cover additional shipping costs for reshipment.
Shipping Restrictions
- Some perishable or restricted items may have shipping limitations based on the destination.
Damaged or Missing Items
- If your package arrives damaged, please take photos immediately and contact our support team within 48 hours.
- If an item is missing from your order, let us know, and we will resolve the issue as quickly as possible.
Changes & Cancellations
- Orders can be modified or canceled within 12 hours of purchase. After this period, your order may already be in processing or shipping.
- To request a cancellation or change, email info@montuno.net as soon as possible.
📩 For any questions regarding your shipment, feel free to contact us at info@montuno.net
We appreciate your business and look forward to delivering the perfect coffee experience straight to your doorstep! ☕🚀